Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene liner and in its original packaging. You’ll also need your original invoice
To start a return you can click HERE
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene liner and in its original packaging. You’ll also need your original invoice
To start a return you can click HERE
Please note that returns will need to be sent to the following address:
Iron Eagle Posing Trunks
45 Henley Way
Rotherham, S61 1TL
United Kingdom
45 Henley Way
Rotherham, S61 1TL
United Kingdom
If your return is accepted, you will receive an email with further instructions.
Items sent back to us without first requesting a return or with clear signs of wear will not be accepted and returned to you.
You can always contact us for any return question at info@posingtrunk.com.
You can always contact us for any return question at info@posingtrunk.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it asap.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it asap.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as crystallised posing trunks or trunks made with specific requirements), and opened tanning products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
Certain types of items cannot be returned, like custom products (such as crystallised posing trunks or trunks made with specific requirements), and opened tanning products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
.
Exchanges
If you require an exchange you can book your exchange in HERE. If you are really strapped for time we recommend to book in the return of the item you have, and once the return is accepted, make a separate purchase for the new item which will then ship out the next working day.
If you require an exchange you can book your exchange in HERE. If you are really strapped for time we recommend to book in the return of the item you have, and once the return is accepted, make a separate purchase for the new item which will then ship out the next working day.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene liner and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene liner and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@posingtrunk.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@posingtrunk.com
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