ABOUT IRON EAGLE POSINGTRUNKS
Q. What are your customer service hours & how can I contact you?
A. Our Customer Service hours are:
Monday – Friday 9.00am – 9.00pm via the online helpdesk on our website.
Our Customer Service whatsapp number is (+44) 07579494936
We are closed holidays and weekends, but can be reached via email at email@example.com Please make sure to include your order number if you are inquiring about an existing order.
Q. Do you design and manufacture the items on your site?
A. We design and manufacture all our trunks on the website right here in the UK. Some other items are are manufactured for us in different regions of the world. Our aim was, is and always will be high quality products made with the highest grade materials for an affordable price.
Q. How often do you add new product to your site?
A. Regularly. We are adding new and exciting products to Iron Eagle Posingtrunks. Make sure to sign up for our newsletter to stay on top of these new releases.
PLACING AN ORDER
Q. Do you just accept Pay Pal?
A. No, we offer a host of payment methods and don't really have a preference. Which ever method is most convenient for you.
Q. Can I phone in my order?
A. No, we don't take orders by phone, but if ordering online seems challenging we always have a customer service agent available who is more than happy to help you with the ordering process.
Q. I placed an order but did not get a confirmation email, did it go through?
A. If you placed an order and did not get a confirmation email you either did not enter your email address correctly or your email provider may have marked it as SPAM. First check your email address in your My Account section of posingtrunk.com. If this is correct, next check your SPAM folder in your email account. At that point, if you still can not locate the confirmation email, please contact us either via helpdesk on our website or email: firstname.lastname@example.org Be sure to include your name, shipping address and the date that the order was placed.
Q. I haven’t received my order, who should I contact?
A. If we mailed you a shipping confirmation, please use the information in that email to track your package. If you still have questions, contact our Customer Service department at email@example.com or contact our helpdesk on our website. We are always happy to help!
Q. I made an error when I placed my order, how can I fix it?
A. Just send us an email at firstname.lastname@example.org or contact the helpdesk and make sure to include your name, order number, contact information and what you would like us to change for you.
ITEMS & PRODUCTS
Q. Why can’t I see a size option for the product that I would like?
A. If a product does not have a size option, that means that the products are “One Size Fits Most”, this ranges from size 0-10, depending on the body type.
Q. Why are some items pictured in a colour that is not listed as an option?
A. At some point this product was available in the colour shown, but if it is not an option on the website this means that the colour is sold out or discontinued.
CUSTOMER REGISTRATION AND LOGIN
Q. Do I have to register every time I come to the site?
A. No, you only have to register once. However, every time you return to the site you should “Sign In” with the login and password obtained when you registered.
Q. I forgot my username or password, what do I do?
A. Your user name is always the email address that you used to register. If you have forgotten your password, click on the LOGIN at the top right of the site and below the login boxes you will see a link that says FORGOT YOUR PASSWORD. Click on this link, enter your email address and a temporary password will be emailed to you. Once you have logged in with the temporary password, don’t forget to update your password in you’re MY ACCOUNT section.
SHIPPING & RETURNS
Q. How long will it take to receive my order?
A. Once your order is received it will take 24 hr processing time and ship out the NEXT WORKING DAY! The quickest way to get them delivered is Royal Mail's Special Delivery 1PM service which guarantees delivery the next day before 1PM. For example, you order on Monday before 5PM,.. your trunks will be sewn overnight and a ready for shipping Tuesday morning. With Royal Mail Guaranteed 1PM your trunks will then arrive WEDNESDAY before 1PM. That's likely the quickest possible way to have your trunks delivered, yet we would highly highly recommend to allow more time for your trunks to arrive. We will contact you within 24 hours if any of the products you ordered is not in stock.
Q. Do you ship shoes internationally?
A. Yes we do.
Q. How do I get a Return Authorization?
A. If you would like to return an item, you must contact us at email@example.com within 30 days of your purchase. Please make sure to include your order number, name, address ,model number of the item that you wish to return and the reason for the return. At that time, we will review the information and inform you if a Return Authorization can be provided. If your return is authorized you will receive a RA document that MUST be included in your return. As soon as the item arrives back at out warehouse we will fund you store credit for the full amount of your purchase which will be valid for the duration of a year and can be found in the 'my account' section of our website.
Q. Can I just mail these items back to you for a refund?
A. No, unauthorized returns will be refused and sent back to the sender.
Q. When I get my order what will it look like?
A. All orders are shipped in regular white bubble envelopes. They will not be covered with logos.
Q. When will my credit card be charged?
A. Credit cards are charged at the time of check out. If there are any items that you selected that are not available or are on back order you will be contacted within 24-48 hours of the order date.
Q. What company name will appear on my credit card statement?
A. Your credit card statement will show: IRON EAGLE/DIVAS FITWEAR